Commitment to Accessibility
Real Secure Board-Up, a service of Real Restoration Group, is committed to providing an accessible digital experience for all users, including people with disabilities. We work to ensure that our website content and functionality are perceivable, operable, understandable, and robust for a broad range of assistive technologies and user needs.
Scope
This statement applies to the public website available at realsecureboardup.com, including core marketing pages, service content, and contact pathways.
Accessibility Standard and Conformance Goal
Our target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG provides a widely adopted framework for improving accessibility across visual, auditory, motor, and cognitive use cases.
Conformance status: We aim to meet WCAG 2.2 Level AA and continuously improve. Some areas of the site may not yet fully conform, particularly where third-party components or legacy content are involved.
Measures We Take to Support Accessibility
- Design and UX practices that prioritize readable typography, color contrast, and predictable navigation patterns.
- Keyboard operability for key journeys (navigation, forms, interactive elements) and visible focus indicators where applicable.
- Semantic structure (headings, lists, labels) to support screen reader navigation.
- Alternative text practices for meaningful images and media where feasible.
- Ongoing remediation as issues are identified via testing and user feedback.
Testing and Continuous Improvement
We view accessibility as an ongoing program, not a one-time project. Our approach may include:
- Automated scans to identify common issues (for example, missing labels, contrast flags, structural errors).
- Manual checks of priority user flows (for example, navigation, emergency requests, key service pages).
- Periodic reviews following major site updates or template changes.
Known Limitations
Despite our efforts, some content and integrations may present accessibility limitations, including:
- Third-party embedded content (for example, maps, scheduling tools, video players, social embeds) that is not fully controllable by us.
- Older or vendor-supplied documents (for example, PDFs) that may not be fully tagged for accessibility.
- Complex visual media where an equivalent text alternative may require additional time to produce.
Where practical, we will provide reasonable alternatives upon request.
Feedback and Support
If you experience difficulty accessing any part of our site or want to request an accommodation or alternative format, please contact us:
- Email: info@realrestore.com
- Phone: (312) 265-4668
- Mailing Address: 2108 W Walnut St, Suite 100, Chicago, IL 60612
Response target: We aim to respond to accessibility feedback within three (3) business days.
Additional Context
Guidance from the U.S. Department of Justice notes that existing technical standards such as WCAG and the federal Section 508 Standards are helpful references for improving website accessibility.
Policy Updates
This statement may be updated as our website, tooling, and accessibility practices evolve.
